Refund & Returns Policy
At Trenfa, operated by Trenfa LLC, we want you to be satisfied with your purchase. If you are not satisfied with an eligible product, you may request a return or refund according to the terms below.
Return Period
Customers may request a return within 15 days of receiving their order.
To be eligible for a return, the product generally must:
- Be unused
- Be in its original condition
- Be in its original packaging, where applicable
- Include any accessories or components originally supplied with the product
Certain products may be excluded from returns where permitted or required by applicable law.
How to Request a Return
Before sending a product back, please contact us at:
Please include:
- Your name
- Order number
- Product name
- Reason for the return
- Photos, if the product is damaged or defective
Do not send products back without first contacting us for return instructions.
Damaged or Defective Products
If your order arrives damaged, defective, or incorrect, please contact us as soon as reasonably possible after delivery.
We may request photographs or other information to help us evaluate the issue.
Depending on the circumstances, we may offer:
- A replacement
- A refund
- Another appropriate resolution
Refunds
Once an approved return has been received and inspected, we will notify you regarding the status of your refund.
Approved refunds will generally be issued to the original payment method.
The time required for the refund to appear in your account may depend on your bank or payment provider.
Return Shipping
Unless the item is defective, damaged, or incorrectly shipped, the customer may be responsible for return shipping costs.
If the return is due to an error on our part or an eligible defective/damaged product, we may cover reasonable return shipping costs as applicable.
Non-Returnable Items
Certain products may not be eligible for return due to their nature, hygiene requirements, personalization, final-sale status, or other applicable restrictions.
Any applicable exclusions will be identified on the product page or at checkout where possible.
Exchanges
If you would like to exchange an eligible product, please contact us at Trenfallc@gmail.com.
Exchange availability may depend on product availability.
Order Cancellation
If you need to cancel an order, contact us as soon as possible at Trenfallc@gmail.com.
We cannot guarantee cancellation once an order has entered processing or has been shipped.
Contact Us
For questions regarding returns or refunds:
Trenfa LLC
Brand: Trenfa
Address: 30 N Gould St #25372, Sheridan, WY 82801, USA
Email: Trenfallc@gmail.com